Customer Service Representative
Company: Robert Half
Location: Huntington Beach
Posted on: January 23, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Customer Service Representative to join our team on a contract
basis in Huntington Beach, California. In this role, you will play
a key part in assisting individuals with the enrollment process,
ensuring accuracy and providing exceptional support. This position
offers the opportunity to work in the dynamic healthcare industry,
contributing to a seamless onboarding experience for new members.
Responsibilities: • Respond to inquiries from internal and external
customers, providing timely and attentive assistance. • Resolve
issues and concerns related to enrollment through claims, emails,
and call tracking systems. • Accurately enter and maintain
enrollment applications and member information in the company's
database. • Process enrollment applications and manage
dis-enrollments, ensuring compliance with guidelines. • Verify
enrollment statuses with clients and address discrepancies as
needed. • Investigate and resolve system rejections related to
enrollment data. • Collaborate with team members to address
exceptions and take corrective actions to ensure proper member
enrollment. • Conduct daily and monthly reconciliation of files and
verify data accuracy against source documents. • Maintain organized
records in the enrollment database and manage member eligibility
changes. • Perform other duties as assigned to support the
enrollment process.• Associate's Degree or equivalent education and
experience. • Minimum of one year experience in data entry and
usage of Microsoft Office; Medicare Managed Care experience
preferred. • Strong knowledge of Medicare guidelines is
advantageous. • Exceptional organizational skills with attention to
detail. • Detail-oriented approach and excellent customer service
abilities. • Proficiency in Microsoft Excel and Word, with fast and
accurate data entry skills (55 WPM preferred). • Ability to adapt
to changing circumstances and work across multiple computer
systems. • Capacity to read and interpret technical procedures or
government regulations and write basic correspondence.
Keywords: Robert Half, Laguna Niguel , Customer Service Representative, Administration, Clerical , Huntington Beach, California
