Director of Customer Insights
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Director, Voice of the Customer.
Key Responsibilities
Create and lead a strategic Voice of the Customer program that
drives value and actionable recommendations
Nurture collaborative relationships with stakeholders to shape
product and business strategy
Develop and implement customer feedback loops to consistently
measure and act on customer insights
Required Qualifications
8+ years of experience in an analytical function such as
Customer/User Insights or Voice of the Customer
Strong data reporting and analytics skills, including proficiency
in SQL
Experience conducting customer research and synthesizing product
insights
Proven collaboration with cross-functional teams to address complex
customer challenges
Ability to convey complex topics in simple, engaging formats
Keywords: VirtualVocations, Laguna Niguel , Director of Customer Insights, Executive , Vista, California
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