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Bilingual Doctor's Receptionist

Company: National Vision, Inc.
Location: Laguna Niguel
Posted on: March 16, 2020

Job Description:

Position Description :At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision, Inc. (NVI) is one of the largest optical retailers in the United States. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality. Right now we are looking for a Bilingual Doctor's Receptionist to join our growing team. The Doctor's Receptionist provides prompt, courteous service to customers either on the phone or in person. This position also provides clerical assistance to the Optometrist. What would you do? - The Specifics

  • Ensure high quality customer service.
  • Ensure a smooth flow of customers through the store.
  • Answer, screen, and forward incoming phone calls in accordance with NVI protocol.
  • Conduct accurate and timely pre-testing of patients.
  • Process and understand managed care plans.
  • Schedule and confirm appointments, follow-up visits and classes.
  • File all patient records daily and pull patient files for the next day's appointments.
  • Keep store tidy and presentable according to company guidelines and policies.
  • Prepare and maintain sales sheets and records in accounting/inventory application.
  • Assist and maintain appropriate professional relations with the Optometrist, other NVI associates, and customers. Position Requirements :
    • Experience as a Receptionist, Front Office Representative or similar role is preferred.
    • Fluent in reading and speaking both English and Spanish.
    • Experience handling multiple phone lines.
    • Professional attitude and appearance.
    • Organized and detail oriented.
    • Strong customer service skills.
    • Effective interpersonal skills.
    • Ability to be resourceful and proactive when issues arise. What are the benefits? National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website to learn more. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: National Vision, Inc., Laguna Niguel , Bilingual Doctor's Receptionist, Healthcare , Laguna Niguel, California

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