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Experienced Dermatology Front Desk Receptionist

Location: Laguna Niguel
Posted on: May 3, 2021

Job Description:

Job Description Job Description If you love interacting with people, this exciting top-rated Dermatology Aesthetic and Cosmetic Surgery practice is the perfect place for you! We are looking for a full time Front Office Dermatology Receptionist for our fast-paced, mid-sized practice. This position requires an experienced dermatology medical receptionist with excellent customer service skills, multi-tasking abilities, motivation, cheerful outlook, and a collaborator mentality. Our ideal candidate is sharp, well-organized, professional, and polished. We are looking for someone who can learn about and explain procedures to new patient callers and the ability to schedule for multiple providers. Making an excellent first impression is critical for this role. First and last impressions of our practice set the tone for everyone's experience from that point forward. Experience working in a Dermatology or plastic surgery office is strongly preferred. Please do not apply if you do not meet our requirements. RESPONSIBILITIES: -- Experience will all aspects of reception duties including, greeting patients, as soon as they arrive at the office and checking patients in and out -- Schedule and confirm appointments and cashiering -- Convert incoming patient inquiries to booked consultations -- Completion and review of all patient paperwork, scanning documents into patient charts -- Answering phones, taking messages, screening, and forwarding incoming phone calls -- Knowledge of health insurance and payers -- Ability to manage multiple provider schedules is necessary -- Perform review and reconcile daily activity reports -- Ensure reception area is tidy and presentable with all necessary stationery and material (e.g. business cards pens, forms, and brochures) -- Receive, sort, and distribute daily deliveries -- Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing -- Help create an atmosphere that ensures the highest quality experience for patients REQUIRED SKILLS/EXPERIENCE: High Level of professionalism Ability to multitask and prioritize Ability to think critically and adapt to a challenging environment Good organization and time management skills Willing to pitch in and work as a team Excellent customer service skills Top-notch organizational skills 3+ years of customer service experience Ability to effectively communicate with patients about treatments, products, medical benefits, and center policies and procedures The ability to follow a proven process and work well in a challenging environment Ability to meet goals and course correct when needed Experience in a similar field strongly preferred Be efficient, meticulous and an adaptive learner Comfortable using computers and applications, computer savvy Knowledge of electronic medical records preferred Must be friendly, upbeat, and honest Maintain poise under pressure and thrive in a demanding environment PHYSICAL REQUIREMENTS: -- Spends half of the day sitting at a desk and/or computer terminal and half of the day standing and walking during interactions with patients. -- Uses telephone often. -- Ability to bend, reach, and lift approximately 20 lbs. -- Must be able to hear and speak clearly and read and write legibly. POSITION TYPE/SCHEDULE: Full time. Monday-Friday 8:30am - 5pm with an occasional Saturday per month. Benefits package includes medical, PTO, holidays, significantly discounted products and procedures. POSITION CONTENT: This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to change, add or remove duties and assign other duties, as necessary. EXPERIENCE: Office administration: 3 years (Preferred) EDUCATION: High school or equivalent (Preferred) WORK AUTHORIZATION: United States (Preferred) Company Description Dermatology and Cosmetic Surgery Practice

Keywords: NATURAL IMAGE OC, Laguna Niguel , Experienced Dermatology Front Desk Receptionist, Healthcare , Laguna Niguel, California

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