IT System Administrator
Company: Jwch Institute
Location: Bell Gardens
Posted on: April 2, 2026
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Job Description:
Position Purpose: The IT Systems Administrator is responsible
for effective provisioning, installation/configuration, operation,
and maintenance of systems hardware, software and related
infrastructure. In this role, you will participate in technical
research and development to enable continued innovation within the
infrastructure. You will ensure that system hardware, operating
systems, software systems, and related procedures adhere to
organizational values, enabling staff and our partners to be
successful. Principal Responsibilities: Administer and manage large
physical and virtual Microsoft Windows environment, including file
servers, print servers, web servers, Nextgen EHR, Office 365, and
other servers. Manage Active Directory objects including users,
groups, and GPOs. Deploy and updates Nextgen EHR servers, EDR, Care
Sentry, Welligent, Casewatch. and apply latest patches. Monitor and
troubleshoot system issues. Install and manage software for
anti-virus, backup, monitoring, and other required Microsoft,
Nextgen EHR, or third party applications. Manage the helpdesk
support service, which includes prioritizing, delegating,
fulfilling the support requests, provide directions and getting
outside assistance / resources. Lead / supervise a team of Help
Desk / EHR Technician personnel. Develop, maintain, and follow
systems policies, procedures, documentations, and diagrams.
Maintain, test, and execute plans for disaster recovery and
business continuity. Provides support for NextGen EHR/EPM/ICS and
related systems . Provide consultation and technical guidance to
end users and IT Technician. Represent the team during meetings,
discussions, and projects. Ensures that all system changes are
documented and communicated to the appropriate users and
stakeholders . Collaborate in the development and implementation of
strategic plans for enhancing and supporting the health system’s IT
environment. Manage project deliverables and system performance to
meet service level agreements. Collaborate effectively with IT team
members, management, and the user community. Communicate updates on
the status of incidents, changes, requests and deliverables.
Provide day-to-day oversight of the environment, with a focus on
continuous service improvement; respond to monitoring alerts and
identify areas which could be improved. Requires travel from site
to site and light lifting. Adhere to all organizational safety
policies, procedures, and regulatory requirements to ensure a safe
environment for patients, staff, and visitors. Participate in
required safety and compliance trainings and apply learned
practices in daily work activities. Identify, report, and help
mitigate unsafe conditions, incidents, or hazards in the workplace.
Use equipment, to ols, and supplies safely and responsibly in
accordance with organizational and regulatory standards. Maintain
awareness of infection control, occupational health, and emergency
preparedness procedures appropriate to the role . Participate in
JWCH’s customer service training called AIDET on an annual basis.
Demonstrate an understanding of AIDET (Acknowledge, Introduce,
Duration, Explanation, and Thank You) to apply in patient
encounters or team discussions. Utilize the AIDET communication
framework to communicate with patients and team members in a manner
that reduces patient anxiety, increases patient compliance, and
improves clinical outcomes. Performs other duties as assigned.
Requirements: Associate Degree in related field or equivalent
experience as an IT Systems Administrator. 3 years experience in
Windows server system administration. Advanced knowledge of Windows
Server 2012 /2016 , Windows 7, 8, and 10. Microsoft certifications
(MCSA, MCITP, MCSE) are a strong plus. Excellent understanding of
storage, network, and hardware technologies Excellent attention to
detail and proven strong analytical/trouble shooting skills.
Excellent communication skills both written and oral,
interpersonal, organizational skills, and problem solving ability
to work with non-technical end users . Good problem solving skills
in resolving issues with complex systems. Experience within a
healthcare environment is preferred. Knowledge of Office 365 /
Microsoft Office Suite (Word, Power Point, Vision, Access, etc) is
desired. Wesley Health Centers JWCH Institute is an Equal
Opportunity Employer
Keywords: Jwch Institute, Laguna Niguel , IT System Administrator, IT / Software / Systems , Bell Gardens, California
