Capgemini Government Solutions (CGS) LLC is seeking highly
motivated and experienced Call Center Operator (Bilingual Spanish)
to join our team in Laguna Niguel, California to support our
government clients.The successful applicant will work closely with
our clients to provide call center service that are of the highest
caliber to ensure client satisfaction.
The successful applicant will have the opportunity to apply and
grow their skillset, work with a motivated and entrepreneurial
team, engage with a wide range of stakeholders, and build CGS'
capabilities to serve our clients.
As a Call Center Operator, you will:
• Conduct Intake calls for all client phone lines and Operator
call analyses functions as directed by the SOP and call center
• Establish relationships with callers, asks probing questions
to identify concerns, and applied knowledge of immigration
enforcement/detention to assessing caller concerns.
• Be responsible for making database and manual queries related
to individuals in client detention or other persons in immigration
• Log relevant call information into a web-based case management
or CRM system.
• Access third-party telephonic interpreter service provided by
client, when appropriate
• Provide back-up to the HQ Entry level Data Analyst to process
entry level data entry and analysis for any Intake mailboxes when
• U.S. Citizenship is required.
• Active Secret Clearance preferred; however must be eligible to
obtain and maintain a Secret Clearance
• Bachelor's Degree and two years of related experience; or an
Associate's Degree with three years of related experience; or five
years of related experience if no degree
• Bi-lingual (a minimum proficiency of a 2+ in Interpretation
Performance according to the Interagency Language Roundtable Scale
or its equivalent) Spanish and English required. Detailed
information regarding the Interagency Language Roundtable Scale
Descriptions can be found at the following website:
• Intermediate skills in Microsoft Excel, and Word
• Experience in responding to requests for information,
conducting searches in government databases, and searching
automated systems for data and developing concise summaries with
decision points under tight deadlines.
A global leader in consulting, technology services and digital
transformation, Capgemini is at the forefront of innovation to
address the entire breadth of client's opportunities in the
evolving world of cloud and digital platforms. Building on its
strong 50-year heritage and deep industry-specific expertise,
Capgemini enables organizations to realize their business ambitions
through an array of services from strategy to operations. Capgemini
is driven by the conviction that the business value of technology
comes from and through people. It is a multicultural company of
200,000 team members in over 40 countries. The Group reported 2017
global revenues of EUR 12.8 billion. Capgemini Government
Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused
on providing high quality services to the U.S. Federal Government.
Learn more about us atwww.capgemini-gs.com.
Capgemini has an entrepreneurial environment that embodies the
following values: Honesty, Boldness, Trust, Freedom, Team Spirit,
Modesty, and Fun. We offer a competitive benefits package to our
Capgemini is an Equal Opportunity Employer encouraging diversity
in the workplace. All qualified applicants will receive
consideration for employment without regard to race, national
origin, gender identity/expression, age, religion, disability,
sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor’s legal duty to furnish information. 41 CFR