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Supervisory Appeals Officer (Appeals Team Manager)

Company: Department Of The Treasury
Location: Laguna Niguel
Posted on: May 3, 2021

Job Description:

  • Duties

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Duties

Summary

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

See Other Information for Locations.

Learn more about this agency

Responsibilities

WHAT IS THE APPEALS DIVISION? Independent by statute, staffed by highly trained professionals who provide mediation for any taxpayer contesting IRS compliance actions. Appeals is the last opportunity for the IRS and a taxpayer to resolve disputes prior to litigation, and ensures that all taxpayers can receive an impartial review of their tax case.

WHAT DOES A FRONT LINE MANAGER DO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments.

As a Front Line Manager you will:

  • Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
  • Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
  • Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
  • Give advice, counsel, or instruction to employees on work and administrative matters.
  • Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.
  • Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
  • Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
  • Identify developmental and training needs of employees, providing or arranging for needed development and training.
  • Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel - 1-5 Nights Per Month

Supervisory status

Yes

Promotion Potential

04

  • Job family (Series)

0930 Hearings And Appeals

  • Requirements

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Requirements

Conditions of Employment

  • Refer to Other Information.
  • Click "Print Preview" to review the entire announcement before applying.
  • IRS Employees on Excepted Appointments (Attorneys)
  • Current/former Federal employees must have held a Career/Career Cond Appt

Land Management Eligibles must provide all required documentation to verify eligibility, prior performance, and qualifications for the target position. You can find information on the Land Management Workforce Flexibility Act and eligibility HERE. Land Management Eligibles must compete under competitive merit promotion procedures and meet all applicable requirements as such (time-in-grade restrictions do not apply).

Qualifications

You must meet the following requirements by the closing date of this announcement.

BASIC REQUIREMENTS (FRONT LINE MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

  • Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;
  • Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;
  • Knowledge of basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and
  • Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers.

In addition to the qualifications listed above, specialized experience must include:

  • Applying knowledge of litigation procedures and making judgments involving matters of law particularly as they relate to resolving tax disputes.
  • Interpreting the impact of tax law or accounting principles on individual or small business tax issues.
  • Applying knowledge of various penalties (e.g. late filing or payment, estimated tax, negligence, accuracy-related, fraud); penalty transaction codes, current and prior penalty rates, and the ability to determine the appropriate penalty and amount of penalty to be assessed.
  • Applying knowledge of various taxes and rates (e.g. individuals, corporate, self-employment) to compute tax.
  • Applying knowledge of current and past Internal Revenue Code and related laws, tax laws, court decisions, regulations, and congressional committee reports in order to negotiate with taxpayers and/or their representatives to determine tax liability and resolve tax disputes.
  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

Keywords: Department Of The Treasury, Laguna Niguel , Supervisory Appeals Officer (Appeals Team Manager), Other , Laguna Niguel, California

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