The Service Support performs the full range of operations duties
including leading the staff at the direction of the Service Manager
and/or the Lead Service Support. The Service Support must fill in
for all non-exempt positions such as but not limited to: Service
Support Lead, Service Representative, Financial Sales
Representative, Vault or Merchant Services Representative. The
incumbent works closely with the Service Manager and the Service
Support Lead to ensure positions are covered for both pre-planned
and unplanned absences. The individual must be able to perform each
job satisfactorily. This individual must be well organized,
self-motivating, flexible, and have the ability to multi-task
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Complies with and stays abreast of all policies and procedures,
federal and state laws applicable to the job.
- Processes levies and subpoenas.
- Performs certifications.
- Interviews customers to obtain information and explain
available financial services such as savings and checking accounts,
Individual Retirement Account, Certificates of Deposit, savings
bonds, and securities. Rents safe deposit boxes.
- Answers customer questions and investigates and corrects
errors, and determines cause and prevents the errors from
re-occurring, leaves customers feeling good about the Bank. .
- May have cash assigned to them and may use it on a daily
- Admits customers to safe deposit vault.
- Services and maintains ATM Machines.
- Executes wire transfers of funds.
- Follows up on dormant accounts.
- Fills in as needed in all non-officer positions.
- Provide, present and promote The Citizens Experience to all
external and internal customers. Must be able to deal directly,
face-to-face and on the phone with the public, following the Banks
Customer Service Standards.
Other duties as assigned.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to
three years experience as a teller and new accounts in a financial
institution. Experience in certifications, dormant accounts, levies
and subpoenas and as a merchant service representative.
Ability to read and comprehend simple instructions, short
correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
Ability to add and subtract two digit numbers and to multiply
and divide with 10's and 100's. Ability to perform these operations
using units of American money and weight measurement, volume, and
Ability to apply common sense understanding to carry out
detailed but uninvolved written or oral instructions. Ability to
deal with problems involving a few concrete variables in
The physical demands described here are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, the associate is
regularly required to stand, walk and crouch, use hands to finger,
handle, or count currency; type, and talk and hear. The associate
frequently is required to reach with hands and arms. The associate
is occasionally required to sit and kneel. The associate
occasionally lifts and/or carries cash up to 50 pounds.
The work environment characteristics described here are
representative of those an associate encounters while performing
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
The noise level in the work environment is usually moderate.
40 hours per week.