Resident Service Associate

Company: Fairfield Residential
Location: Laguna Niguel
Posted on: June 25, 2022

Job Description:

$1,000 Sign-On Bonus* Experience:

• Minimum of one year experience in a customer service, sales or retail position.
• Previous leasing/customer service experience preferred.
• Experience using Yardi or other related property management accounting software preferred.
• Experience using Microsoft Outlook, Word, and Excel. Skills, Knowledge & Abilities:
  • Ability to read, write, understand, and communicate in English.
  • Intermediate knowledge of Microsoft Outlook, Word and Excel.
  • Strong typing skills.
  • Superior customer service skills including the ability to manage difficult customers and/or situations.
  • Understanding of applicable federal, state and local fair housing laws.
  • Professional verbal and written communication skills.
  • Ability to close a sale.
  • Strong attention to detail, organizational, time-management and problem solving skills.
  • Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
  • Ability to work a flexible schedule to include weekends, evenings and holidays. Essential Duties:
    • Manages some aspects leasing process, including, but not limited to, , qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.
    • Conducts skype tours by appointment as scheduled by the Centralized Conventional Leasing Center
    • Responds to phone and emails, creating and following up with maintenance requests, and handling and/or escalating resident complaints.
    • Assists in rent collections for delinquent rent
    • Contacts residents to solicit and close resident renewals to include necessary renewal paperwork
    • Conducts post move in welcome calls, mid lease calls and service follow up calls -
    • Verifies application information, including income verification, when needed. Forwards to property manager for final approval.
    • Creates Magisto videos by request of the Centralized Conventional Leasing Center
    • Ensures compliance of renter's insurance policy.
    • Prepares move-in packet upon approval of application; reviews and explains information to resident (i.e., gate cards, gate codes, lease, community policies and move-in inventory).
    • Sends and collects move in condition forms from residents
    • Checks breezeways/hallways, laundry rooms, mailbox areas. common areas, and trash areas to ensure areas are clean and well sanitized and to Fairfield property condition standards; reports deficiencies to Property Manager or Service Manager
    • Completes daily opening and closing of models, vacant show units and other amenities.
    • Inspects apartments prior to move-in, ensuring that they are in move-in condition and coordinates needs with the maintenance team.
    • Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.
    • Completes all marketing/advertising activities at the direction of the property manager.
    • Completes weekly LRO market survey and monthly Yardi market survey.
    • Assists with resident retention through renewal program and community events.
    • Participates in company required training by established deadline.
    • Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.
    • Any other duties or responsibilities that may be assigned. *The sign on bonus, less usual deductions, will be paid following the completion of 90 days of employment. -

Keywords: Fairfield Residential, Laguna Niguel , Resident Service Associate, Other , Laguna Niguel, California