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Operations Lead

Company: BevMo!
Location: Laguna Niguel
Posted on: November 19, 2022

Job Description:

General Summary: The Operations Lead (OL) reports to the Omni Store Manager (OSM) and is responsible for driving a positive customer experience and all workflow related to assigned area of responsibility (AOR) including, but not limited to, sales, customer experience, merchandising, product flow, pricing, and inventory management. Leads and directs workload of Omni Associates in AOR and partners with the OSM and Assistant Omni Store Manager on company initiatives. The OL is responsible for ensuring order accuracy and fast, efficient delivery to our customers through all e-commerce platforms.Key Roles and Responsibilities:

  • Model company values in all actions, communication and decision-making
  • Provide direction, support, and ongoing feedback to Omni Associates
  • Assist in conducting observation and coaching of Omni Associates
  • Consistently create a positive customer experience through the utilization of the sales and customer service programs
  • Assist with all Omni operations and assume responsibility for assigned category or Area of Responsibility (AOR).
  • Execute:
    • E-commerce standard operating procedures (SOP)
    • Visual and merchandising standards for retail operations
    • Pricing, signage, and displays accurately
    • Merchandising direction, customer campaigns, and sales promotions
    • Contribute to the monitoring and management of controllable expenses
    • Regularly communicate with the Omni Store Manager to discuss strengths, opportunities, and trends in business
    • Ensure departmental responsibilities are prioritized and executed as outlined in the Area of Responsibility (AOR) guidelines
    • Support the Leader on Duty (LOD) Program to ensure Omni Associates are providing exceptional customer service
    • Ensure the team operates in accordance with company policies and procedures
    • Ensure the team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations
    • Perform other duties as directed by management

Keywords: BevMo!, Laguna Niguel , Operations Lead, Other , Laguna Niguel, California

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