Customer Service Representative

Company: Socially Conscious Company
Location: Laguna Niguel
Posted on: March 16, 2023

Job Description:

Job Description Job Title: Customer Service Representative Team: One-Stop Center Location: Laguna Niguel, CA Purpose: America Works of California, Inc., a socially conscious company, is seeking a Customer Service Representative to work out of the One-Stop Center helping low-income and underserved job seekers successfully navigate the job search and find gainful employment. The ideal candidate is outgoing, patient, and passionate about helping job seekers navigate employment resources and supports. **Please note that per government mandate, all employees are asked to provide proof of COVID-19 vaccination** Duties and Responsibilities

• Welcome customers to the One-Stop Center and direct them to the appropriate staff or resource
• Record all necessary customer information in the CalJOBS system and Salesforce database
• Work 1x1 with customers seeking support with the job search and provide referrals to additional resources and supports
• Provide unparalleled customer service to all job seekers
• Work collaboratively with One-Stop Center staff to support job seekers
• Ensure professionalism in all aspects of communication
• Utilize Outlook calendar to book specific office room spaces for staff
• Assist clients in the Resource Room, as needed
• Report directly to the on-site Director
• Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivated clients to find full-time employment Requirements
  • BA/BS Degree Required
  • Must have strong conflict resolution and communication skills
  • Must have a professional demeanor, sound judgment, and good organizational skills
  • One to three (1-3) years of experience working with clients/participants in a workforce development, social services, or community-based context preferred
  • Proficiency in Microsoft Office, Salesforce, Microsoft Teams, and SharePoint preferred
  • Be flexible to schedule changes, schedule will change weekly (9-5 or 10-6) with some late Wednesdays and some Saturdays required
  • Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness
  • Understanding of workforce development, employment services, and adult education a plus Benefits
    • Comprehensive Medical, Dental, and Vision Insurance
    • Generous Paid Time Off Package
    • 401K Matching After 1 Year
    • Wonderful team, great work-life balance, and an opportunity to work towards an important mission of helping individuals achieve self-sufficiency by Jobble

Keywords: Socially Conscious Company, Laguna Niguel , Customer Service Representative, Other , Laguna Niguel, California