IT Service Technician 1
Company: GovCIO
Location: Laguna Niguel
Posted on: August 3, 2022
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Job Description:
Job Description GovCIO is a team of transformers---people who
are passionate about transforming government I.T. We believe in
making a difference by developing digital strategies and delivering
the technology-related innovation governmental operations that
improve the citizen experience every day. But we can't do it alone.
We welcome and nurture an inclusive and diversified work culture.
Because different backgrounds, experiences, abilities, and
perspectives make us better decision-makers, problem solvers, and
creators. We're changing the face of I.T. - from our diverse staff
to the end-products we develop. And we're excited to expand our
team. Are you ready to be a transformer? \n \n Responsibilities \n
Provides technical support for end-users in a variety of areas
including desktop support, asset inventory, AV & VTC
troubleshooting, and network/systems administration. DESCRIPTION.
Consults with support teams, help desks, customers and other
technical staff in the resolution of problems, coordinates and
performs operation and/or maintenance activities for
networks/servers, identifies recurring problems and recommends
steps to reduce the severity or frequency of problems. Installs,
troubleshoots and maintains an extensive variety of products and
equipment. Deliver services and solutions in technical support,
systems refresh, software integration, and operations support.
Identifies, analyzes, and repairs product failures, orders and
replaces parts as needed. Recommends which products or services
best fit the customers' needs. May provide onsite training of
customer support personnel. \n \n Provides on-call support by
identifying, researching and resolving technical problems received
via telephone calls, emails, and/or personnel requests. \n
Interacts with network services, software systems engineering,
and/or applications development to restore service and/or identify
and correct core problems. \n Recommends systems modifications to
reduce user problems. \n Performs routine system maintenance and
analysis functions, including hardware configurations and adding,
removing and replacing equipment components. \n Installs operating
system patches, upgrades, restores, back-ups, etc. \n May be
trained to perform Critical Incident Response, Account Management
or Problem Management duties. \n \n \n Program Specific
Responsibilities \n Deskside Support which includes: \n \n Provide
on-site support for deployment and security remediation functions
\n Gather analyze, and report end-user support trends \n Provide
desktop, application, and network application incident resolution
\n Manage user installation and relocations requests \n Asset
Inventory Support \n \n Assist with physical inventory as needed.
\n Assist in receiving and receipting property \n Transfer of
property to other organizations \n Process computer equipment for
excess and disposition \n \n Disposal Preparation Support \n \n
Ensure disposal policies and procedures are employed \n Ensure
every device is wiped/degaussed prior to site removal \n \n
Encryption Services \n \n Ensure laptops are properly encrypted \n
Encrypt laptops discovered without encryption \n Provide password
recovery for encrypted device \n \n Video Conferencing and
Audio/Video O&M \n \n Troubleshoot system problems and repairs
\n Work with support staff for remote troubleshooting and repairs
\n Assist in setting up presentation devices and Video Conference
units \n Set up, ensure functionality, be available during events
and shut down video conferences \n \n Local On-Site Cabling \n
Ensure IT services are rendered/tested for telework users using VPN
and CITRIX services \n Provide remote support services for
telework/home users \n Support pre/post application releases \n
Network support \n \n In conjunction with network operations,
restart network equipment including switches and routers \n Replace
defective network equipment, including switches and routers \n \n
Wireless Services \n \n Assist users with mobile communication
devices (mobile phones, iPads, and laptops) with incident support
tickets \n Provide Tier 2 support in the field which includes
hardware troubleshooting and OS re-install, and equipment swapping
support \n \n Account Management Services \n Hardware Incident
Resolution \n \n Identify and resolve hardware issues, including
replacement of worn or broken parts. \n \n Other duties as assigned
\n \n \n Qualifications High School with 0-2 years (or commensurate
experience) \n \n Other required Qualifications, Skills, and
Experience \n \n US Citizen \n High degree of technical proficiency
\n Excellent problem-solving skills and analytical abilities \n \n
\n Preferred Qualifications, Skills, and Experience \n \n Minimum 6
months--- experience troubleshooting Apple Macintosh software and
hardware in a customer service role \n Certification in UNIX and
Microsoft Operating Systems \n Familiarity with SCCM remote
resolution and with using SCCM to remotely complete software
installation \n CompTIA Networking \n CompTIA A \n \n \n cjpost
Keywords: GovCIO, Laguna Niguel , IT Service Technician 1, Professions , Laguna Niguel, California
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