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Senior Service Specialist

Company: Centerline Drivers, LLC
Location: San Bernardino
Posted on: September 23, 2022

Job Description:

Centerline, a TrueBlue company, is hiring a Senior Service Specialist The Senior Service Specialist is the key sales manager in the local Centerline market. Must have either transportation or staffing industry experience. The position is responsible for the achievement of budgeted sales and contribution profit through business development of current customers. What you'll do as a Senior Service Specialist:

  • Discuss open long term and day to day orders with drivers
  • Follow up on client orders to confirm needs, files sent to confirm approval, driver status, assignments, driver's hours report, expired documents
  • Calls made out to currents/past clients to follow up on any current or future driver needs to generate new orders
  • Check in- we call drivers/ clients to make sure driver in makes in in the first day of their assignment and all is going well
  • Retention- we call drivers currently on assignment to make sure things are going well
  • Monitor email box and respond to emails within 30 minutes
  • Support customer/driver complaints
  • Negotiate rates What you bring to the table:
    • Experience in a customer service/administrative role
    • Providing guidance to colleagues to ensure superior performance Our Culture: We're in the business of people, so support and teamwork are important to us. We power some of North America's leading companies by putting people to work in distribution, fulfillment and manufacturing jobs. We'll find you a place where you'll gain experience, knowledge and skills through hands-on learning, where you can succeed and grow, and where your hard work will be recognized. People of all personalities, backgrounds and talents succeed with us. There's a reason so many of our associates and employees stay with us for a long time. We foster a diverse and inclusive culture where every employee has an opportunity to contribute and grow while meeting the changing needs of the marketplace. We take pride in what we do because what we do matters - to our families, our communities and each other

Keywords: Centerline Drivers, LLC, Laguna Niguel , Senior Service Specialist, Professions , San Bernardino, California

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